RETURN &
REFUND POLICY
RETURN &
REFUND POLICY
Return & Refund Policy
At Kharibaoli Dry Fruits, customer satisfaction and product quality are our top priorities. We ensure that every order is packed with care and delivered in the freshest condition possible. Since dry fruits and food products are perishable items, returns and refunds are accepted only under specific conditions mentioned below.
1. Eligibility for Returns & Refunds
- The product received is damaged, defective, or expired.
- The wrong item was delivered.
- The package was tampered with or significantly damaged during transit.
- The order was not delivered due to an issue from our side.
2. Non-Returnable Items
- Opened, used, or partially consumed products.
- Products returned without original packaging.
- Orders returned due to change of mind or personal taste preferences.
- Incorrect shipping details provided by the customer.
- Delivery failures caused by customer unavailability.
- Bulk or wholesale orders once confirmed or shipped
3. Return Request Process
To request a return or refund:
- Contact our support team through email or WhatsApp.
- Share:
- Order ID
- Photos/videos of the product and packaging
- A brief explanation of the issue
- Our team will review the request within 2–3 business days.
Requests without valid proof may not be approved.
4. Replacement Policy
- Approved claims may receive a replacement of the same product, subject to stock availability.
- If replacement is unavailable, we may provide:
- Refund to the original payment method, or
- Store credit for future purchases.
5. Refund Timeline
- Approved refunds are processed within 5–7 working days.
- Refund timelines may vary depending on banks and payment gateways.
- Shipping charges are non-refundable unless the error occurred from our side.
6. Cancellation Policy
- Orders can be cancelled only before dispatch.
- Once an order is shipped, cancellation requests may not be accepted.
- Bulk orders cannot be cancelled after confirmation.
7. Important Information
- Natural variations in color, size, or texture of dry fruits are normal and not considered defects.
- Kharibaoli Dry Fruits reserves the right to refuse any fraudulent or unreasonable claims.
- By placing an order on our website, customers agree to this policy.
8. Contact Us
For any return, refund, or replacement assistance:
Kharibaoli Dry Fruits
Website: kharibaolidryfruits.com
Email: support@kharibaolidryfruits.com