Return and Refund Policy

At Kharibaoli Dry Fruits, customer satisfaction and product quality are our top priorities. We carefully pack every order and aim to deliver the freshest products possible. However, dry fruits and food products are perishable items, so we accept return and refund policy only under the conditions below.

1. Eligibility for Returns & Refunds

You may request a return or refund in the following situations:

  • You receive a damaged, defective, or expired product.
  • You receive the wrong product.
  • The package arrives with significant damage caused during transit.
  • We fail to deliver the order because of an issue on our side.

Therefore, please inspect your order soon after delivery and contact us if you notice any problems.

2. Non-Returnable Items

For hygiene and food safety reasons, we cannot accept returns in the following cases:

  • You have opened, used, or partially consumed the product.
  • The product does not have its original packaging.
  • You want to return an item because of a change of mind or personal taste.
  • You provide incorrect shipping details while placing the order.
  • We cannot deliver the order because the customer is unavailable.

Additionally, we may reject requests that do not meet our return conditions.

3. Return Request Process

To request a return or refund, please follow these simple steps:

  1. Contact our support team through email or WhatsApp.
  2. Share the following details:
    • Order ID
    • Photos or videos of the product and packaging
    • A brief explanation of the issue
  3. Our team will review your request and respond within 2–3 business days.

However, we may not approve requests without valid proof or sufficient information.

4. Replacement Policy

When we approve a valid claim, we may offer a replacement for the same product, depending on stock availability.

If we cannot provide a replacement, we may offer one of the following options:

  • A refund through the original payment method, or
  • Store credit for future purchases.

Therefore, our team will help you choose the most suitable solution based on your situation.

5. Refund Timeline

After we approve your refund request, we generally process the refund within 5–7 working days. However, your bank or payment provider may take additional time to reflect the amount in your account.

Please note that shipping charges are non-refundable unless an error occurs on our side.

Additionally, refund timelines may vary depending on your chosen payment method.

6. Cancellation Policy

You may cancel your order before we dispatch it. Therefore, please contact us as soon as possible if you wish to cancel.

Once we ship an order, we cannot accept cancellation requests. Similarly, we cannot cancel an order after you confirm the cancellation deadline.

7. Important Information

Please keep the following points in mind:

  • Natural variations in colour, size, texture, or appearance are normal in dry fruits and do not indicate a defect.
  • Kharibaoli Dry Fruits reserves the right to reject fraudulent or unreasonable claims.
  • By placing an order on our website, you agree to our website terms and policies.

Moreover, we encourage customers to read product details carefully before placing an order.

8. Contact Us

For any refund, return, or replacement assistance, please contact us:

Kharibaoli Dry Fruits
Website: kharibaolidryfruits.com
Email: support@kharibaolidryfruits.com

We value your trust and will always work to provide a smooth and satisfactory shopping experience.

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